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Frequently Asked Questions

Yes. The First Aid Courses Melbourne is operated by Sharon McCulloch, trading as FirstAidPro Pty Ltd, a Nationally Recognised Registered Training Organisation (RTO No. 40407) that provides nationally accredited first aid training that meets the ASQA guidelines for Training and Assessment in Australia. The course content is based on guidelines from the Australian Resuscitation Council (ARC), and our courses are equivalent to and usually exceed comparable courses. Upon successful completion, you are awarded a Nationally Recognised Statement of Attainment certification which shows the course name and national codes for the unit/s completed.

Yes. FirstAidPro as an RTO is required to offer students the opportunity to apply for Recognition of Prior Learning (RPL) toward units of competence or qualification for courses enrolled in. While application for RPL may be done anytime, you are encouraged to do so before start of the training program when you enrol. For more details on Recognition Guidelines and for information on the process of applying for RPL, please read Booking Terms & Conditions.

Whilst there are some restrictions, we believe everyone should have the skills to save a life. At The First Aid Courses Melbourne, children are accepted from as young as 14 years old. Students aged under the age of 18 must submit a signed parental consent form at least 48 hours before commencing their course.

Adults of any age may enrol as long as they are able to physically meet the course practical task requirement of performing CPR for 2 minutes in a kneeling position on the floor.

The Act places responsibility on the employer and self-employed to ensure that any person, not only employees, is safe from injury and risks to health.

Therefore, the level of risk in your workplace and the type of work will determine the number of designated first aid staff members required to be on duty to provide first aid. Designated first aiders will be required to hold a current statement of attainment or will need to obtain a nationally recognised qualification under the new code of practice.

The Occupational Health, Safety and Welfare Act 1986 sets out the essential aspects of First Aid that employers have to address. Employers have a legal duty to make arrangements to ensure their employees receive immediate attention.

Yes. Previously, the standard workplace approved first aid course was called Apply First Aid or senior first aid. These courses have now been superseded and the national standard is HLTAID011 Provide First Aid. Attendance at this course also includes CPR which is code HLTAID009 and Basic Emergency Life Support (BELS) which has the national code HLTAID010.

Yes. These courses are suitable for anyone working in schools, long day care, family day care, and preschool and outside of school hours (OOSH) care services. We are a registered training organization RTO: 40407 and are accredited to deliver this course which is accepted by ACECQA and DECD

Yes. In September 2021 the new National Health Training Package was released and HLTAID011 – Provide First Aid now replaces HLTAID003 – Provide first aid. Each participant is awarded a Nationally Recognised Statement of Attainment upon successful completion. This accreditation is current for three years, at which time it must be renewed. The CPR module of the course is current for 12 months and is required to be updated annually.

Yes. First aid for asthma is fully covered by completing our HLTAID012 – Provide First Aid in an education and care setting.

Yes. We deliver the government-approved nationally accredited courses in our public setting, or we come and deliver to the workplace. We are a registered training organization RTO: 40407 with ASQA, and our courses comply with the Australian Resuscitation Council (ARC) Guidelines relating to the provision of first aid. FirstAidPro is 100% South Australian owned and operated and provides quality training. All our trainers are qualified professionals who are supported by our compliance team, who ensure the course content is always up to date.

Getting Your First Aid Training Certificates

After successful completion of the course, you will usually receive your Nationally Recognised Training first aid certificate on the same day as your first aid course is completed; in some circumstances, this may be the next business day if a weekend course is attended. The certificate comes as a PDF emailed to you, provided your payment for your first aid course, and your USI details have been verified and paid prior to course commencement. Should you require a full-colour paper copy of your certificate posted to you, you can contact our office, and for a fee, it will be mailed via Australia Post. Read more Certificate Terms & Conditions.

Your Unique Student Identifier (USI) will contain all your nationally recognised training records and results from January 1 2015 onwards. Think of it like your tax file number or CRN; this is a unique number you are allocated for life and is used to track your training and helps you find evidence of all training you completed since January 1 2015. You need to have a USI for you to be able to enrol in an accredited training course in Australia, including FirstAidPro courses. Ensuring you provide your USI information upon enrolment either over the phone or online will also ensure you receive your certificate on time.

Applying for your own USI number is relatively easy to complete and should only take a few minutes via the Australian Government website. Be aware this process is external to FirstAidPro and is a government-mandated requirement for anyone in Australia attending accredited training. This is not something FirstAidPro staff can complete. You can apply for your Unique Student Identifier here. Step by step instructions on how to gain your USI number can be downloaded by clicking HERE or accessing video training HERE.

Wallet cards are recognised on many worksites, and are a convenient way to carry your certification at all times should you be asked to produce it. Wallet Cards can be purchased on the day of the class, the cost is $5 per card. If you decide you require a Printed Certificate, these are also available for an extra $12 which includes postage. We ship our certificates/wallet cards through Australia Post, and this can take up to two weeks due to a number of factors out of our control. These can be purchased in the class or you can phone 08 8382 4677 to order or email to arrange this.

If you have completed a first aid course in the last few years with FirstAidPro, or another provider, there is a chance it may have now expired. See the course list below to see how long each certification lasts.

HLTAID011 – Provide First Aid
Your Provide First Aid certificate (previously known as Apply First Aid or Senior First Aid) is valid for three (3) years.

HLTAID014 – Provide Advanced First Aid (includes: HLTAID 011 – Provide First Aid and HLTAID009 – Provide cardiopulmonary resuscitation)
Your Provide First Aid certificate is valid for three (3) years. However, the CPR component needs to be updated annually for you to keep your certification current.

HLTAID009 – Provide cardiopulmonary resuscitation
Your Provide CPR certificate is valid for one (1) year as per Australian Resuscitation Council Guidelines.

HLTAID010 – Provide basic emergency life support (BELS)
Your BELS certificate is valid for three (3) years.

HLTWHS005 – Conduct manual tasks safely 
Our Manual Handling courses include CPR and BELS. An annual refresher course is required for healthcare workers.

Student Placement Packages
Student packages consist of CPR, BELS, and Manual Handling courses. An annual refresher course is required for healthcare workers.

HLTAID012 – Provide First Aid in an education and care setting
Provide First Aid in an education and care setting needs to be renewed every three (3) years. Provide CPR should be renewed annually.

If in doubt, check your certificate.
Look for the certificate expiry date, which is required to be printed on your certificate.

If you have completed a course with FirstAidPro, we can verify your expiry date, and if it is still current, re-issue your certificate for you for a fee of $12, including postage; for more information, call us on 08 8382 4677 during normal office hours, or

When, Where & How First Aid Training is Conducted

First aid classes run in Melbourne regularly on weekdays and on weekends. We can also provide Workplace training at your site or venue 7 days a week subject to trainer availability and minimum number requirements of participants being met.

Our central CBD training rooms in Melbourne are located at The Atlantis Hotel 300 Spencer Street, Melbourne, Victoria, 3000. All our training venues are in convenient suburban locations to provide easy access via public transport or private transport. Some of our sites have free onsite parking available, please check with our specific Melbourne training locations for specific site information on access, public transport information and parking arrangements prior to securing your course booking.

To ensure the integrity of our assessment process, there is no online assessment or prior theory workbook or testing required. All our training courses are competency-based, which means there will be a requirement to complete written and progressive assessments that will take place throughout the practical course session.

To provide a flexible course delivery option to suit busy people, we provide a theory-based reading booklet or Learner Guide. This must be studied by the participants prior to the practical session in your own time. We anticipate the pre-learning required may take 4- 8 hours depending on a participant’s level of prior knowledge and experience. Studying the Learner Guide will also be required to assist with gaining the underpinning skills and knowledge for the written and progressive assessments provided during the practical session

Yes. On-site first aid training can be delivered to your office and tailored specifically to your workplace requirements. A First Aid Program can reflect the known and anticipated risks of the specific work site as it includes general instructions, workplace hazards, specific knowledge and skills, and injuries related to your work environment. If required, we are happy to contextualise our training materials to suit your workplace requirements.

There must be a generously-spaced room to accommodate a group and to provide an area for simulated scenarios that require, for instance, lying and kneeling on the floor. Ideally, we only require a level carpeted floor/ or mats, whiteboard, and suitable comfortable chairs. Ideally, heating/cooling, toilet, and kitchen amenities are desirable. We do have a minimum participant number requirement for some of our workplace site training; please call us to discuss further on 08 8382 4677

On the training day, please bring a copy of your fully paid enrolment invoice, photo identification (Drivers Licence), USI number if you haven’t already provided it to us, a black pen. Also, a notebook is helpful for note-taking. Casual and comfortable clothes are also recommended as our practical training activities require lying, bending, and kneeling positions. Please ensure you wear covered footwear to training and keep all personal possessions secure at all times as we cannot be responsible for your personal property.

How To Book & Pay

You may directly book online for any of all the available courses from The First Aid Courses Melbourne Training Calendar which lists the specific course titles with corresponding date schedule, time, location, and price of training. For step-by-step instructions, please read our How to Make A First Aid Course Booking. If you prefer, you can call our office to book on (1300) 029 132 during normal business hours.

Yes. FirstAidPro is a learner-centred first aid training provider. To assist and support your special needs, you may email us your individual concerns when making your course booking at or send us a message.

Fees must be paid immediately upon enrolment, either online or over the phone. Our trainers at the venue do not have the facilities to accept payments. All payments may be made through credit card and are secured by EWAY when transacted online. Any rejected or not received payment will mean a delay in receiving your certificate as per our guidelines. For more questions on bookings and payment options, you may contact the First Aid Courses Melbourne administration office on 08 8382 4677.

Whether on-site or off-site, FirstAidPro can provide group training tailored to your workplace and industry requirements. Usually, 1 trainer is assigned for groups with a minimum of 4 to a maximum of 25 participants. For more on corporate or business group training with applied discounts, you may request a quote or more information from our Corporate Enquiries. For Workplace bookings by prior arrangement, we can provide your business with a 14-day trading account. Tax invoice or pre-payment is available either by bank deposit or online/phone credit card payment.

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⭐ ⭐ ⭐ ⭐ ⭐ Riccardo Tantari, Hudson Civil Products, Melbourne Concise, relevant and to the point, easy to understand and retain, Invaluable! I believe I have got more out of this "short" course than any 2 day courses i have attended in the past. Val's style is sensible and down to earth, his knowledge and his own work and personal experiences made it even more understandable and real. He kept it simple whilst ensuring we went away competent with a sound understanding of the critical points. I would not hesitate recommending this to anyone.
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⭐ ⭐ ⭐ ⭐ ⭐ Meg Lorang, Melbourne Just perfect for those who want a refresher course in a compact time frame. Presented in a clear and professional yet fun way. Teaching was paced perfectly and the class size was good. Would recommend this course/company to others.
⭐ ⭐ ⭐ ⭐ ⭐ Linda Clegg, Melbourne I did my First Aid course last Saturday the 23rd Sept at the Melbourne... I have done many a first Aid course over the years, working in Disability and Mental health being a job requirement...... Michael was professional and helpful and explained everything in a clear manner... From my initial booking to the end of the course I have been impressed with your company, and will continue to book all my refreshers and will be spreading the word around. Thank you again and a big thank You to Michael... Your top trainer materiel mate, keep it up Regards
⭐ ⭐ ⭐ ⭐ ⭐ Petrea Stacey, Convention Secretary & PR On behalf of our Committee, I would like to thank you for supporting the Lions 201C1 District Convention 2017. The 3-day event went extremely well and has received positive feedback and reviews from everyone who attended. Please find attached a Certificate of Appreciation. Thank you again for your support. Yours Sincerely,
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⭐ ⭐ ⭐ ⭐ ⭐ Nan Catmur, Nan's Riding School Thank you for having the best First Aid /CPR course I have attended over "many" years… much appreciated Kind regards,
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⭐ ⭐ ⭐ ⭐ ⭐ Shirlianne | Melbourne Just finished course with Karyn, wow what a great teacher. Enjoyed the course immensely, learnt so much, would recommend to anyone. Thank you and pass on to powers of be how good the session/teacher were.
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⭐ ⭐ ⭐ ⭐ ⭐ Louise, Front Office Team- Melbourne It’s Louise from Melbourne, myself and my husband attended your First aid course. I just wanted to let you know how much we enjoyed the course, and how wonderful Warren the trainer is. Listening to the other attendees I overheard how much more preferable your course was to other courses they had attended as they felt other courses have too many people in their classes.
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⭐ ⭐ ⭐ ⭐ ⭐ Heather Cameron, Melbourne This particular course was extremely informative. I reviewed what I already knew and was taught what I had forgotten or what needed to be updated. Val Ansett ran the class professionally but still relaxed enough not to be stressed out. This course was more affordable than others and in a setting that had easy parking and ease of access.
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⭐ ⭐ ⭐ ⭐ ⭐ Janice Bartley, Melbourne Thank you so much! Your training was thorough, your trainer was sensible and well-experienced, and your turnaround on issuing our certificates was unprecedented! I really appreciate the valuable service you have offered.
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⭐ ⭐ ⭐ ⭐ ⭐ Alana Tilly, Melbourne Highly recommended First Aid course... as a Mother wanting to learn how to best care for my child or others in an emergency situation, it was very beneficial. An experienced trainer with great communication, and latest equipment and teaching for First Aid.
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⭐ ⭐ ⭐ ⭐ ⭐ Michael Searle, Communications Industry, Melbourne Highly recommend First Aid Courses Melbourne, today I attended a First Aid/CPR course and was impressed with the whole presentation of the course, the facilitator Val Ansett was extremely professional in his delivery of the subjects and it was a pleasure to attend the first ever course of this nature, that was informative and well presented. Many aspects were quite noticeable, one in particular is that Val Ansett at all times had total engagement from all who attended, this in itself at any course is a massive task to achieve, well done a credit to you and a first class delivery of content
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⭐ ⭐ ⭐ ⭐ ⭐ Emma Clark, The Massage Centre, Melbourne I've been attending First Aid refreshers with various organisations for many years now and this was by far the best course. It ticks all the boxes; competitively priced, conveniently located, it went for less than 6hrs, meets all the national certification requirements and you receive your certificate by the end of the day! Val was an excellent instructor and delivered the content in an enjoyable, informative, practical and efficient way.
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⭐ ⭐ ⭐ ⭐ ⭐ Melbourne Symphony Orchestra Very comprehensive course with lots of hands on practise. The trainer presented everything in a clear, understandable manner and was very reassuring for those lacking a bit of confidence. Lots of handy tips for dealing with "real life" situations.
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